Cancellation Policy

Due to being a small business, late cancellations have a huge impact as an appointment is a reservation of our time. We understand that plans can change so we respectfully as if you need to cancel your appointment, please notify us at least 24 hours in advance to avoid a cancellation fee. Cancellations and changes to appointments (ie rescheduling or changing or from 90 minutes to 60 minutes) made within 24 hours will incur a charge of 50% of the scheduled massage price. In the event of a no-show without prior notice, 100% of the service fee will be charged to the credit card on file.

Payment Policy

A valid credit card on file is required to book an appointment and will be charged in the event of a cancellation or no show. Thank you for your understanding and cooperation when having to enforce these policies.

Zero tolerance Policy

We maintain a zero-tolerance policy for misconduct from patients. Any form of disrespectful or inappropriate behaviour, including harassment or disruptive actions, will not be tolerated and will result in immediate termination of services.

FAQs

What should I expect during my initial appointment?

15 minutes will be added onto your appointment time (at no extra cost) to discuss your health history and do an assessment so the massage therapist can make a safe, and effective treatment. Your massage therapist will the discuss the treatment with you, and then the massage will start upon receiving informed consent and you will receive the full 60 or 90 minute massage.

Do I have to be undressed for my appointment?

It is 100% up to you! You can choose how comfortable you feel. You’ll be draped with a sheet for privacy, and you can undress to your comfort level.

How do I prepare for my massage?

Eat a snack approximately 30 minutes before you’re appointment, hydrate with water, arrive 5 minutes early to appointment, fill out all necessary forms, and communicate any health concerns or goals with the massage therapist.

What should I do after my massage?

Drink water, rest, and take time to relax. Listen to your body and avoid strenuous activities immediately afterward.

What should I expect at my first appointment?

Expect a brief consultation with your therapist to discuss your goals and any concerns, followed by a brief assessment so the therapist understand your concerns better and can treat you more effectively. You’ll then enjoy a customized massage tailored to your needs including hydrotherapy and home care recommendations.

Do you treat men?

At this time, we primarily focus on women’s health. If you have questions please feel free to reach out.